Some ideas I consider important.
- Compassion and Curiosity
- Don't judge. Listen. Don't assume you know. Ask.
- It's okay to make mistakes
- It is literally impossible to learn anything without making a mistake and correcting it. So go ahead and make mistakes!
- User requests are what computers are for
- The computer user is the most important half of the user and computer relationship. Don't waste their time. Don't get in their way. Try to help them be awesome.